How to sell with Messenger for your
business in the UK and boost your revenue for 137%
Provide customer care in real time
The fact that even online shopping has improved immensely over the last few years really says a lot about the world that we live in, and one of the things that has, thankfully, improved a lot is the way that customer care is provided. It used to be that when a customer has a question they would either have to call the company, which is not always an option, especially if the seller is in a different country, or they would have to email them and wait for an answer, which could take days or even weeks. One of the biggest benefits to selling with Messenger, and a tactic that you definitely need to use, is to use this great app in order to have real-time conversations with your customers and try to solve their problem and address their concerns in real time.
This can help you help your customers with choosing the right size, the color of the products, the amount that they want to purchase and so on. Depending on the kind of business that you have, and the kind of products that you have, it can be very important for you to have private communication with your customers, and Messenger is the perfect way for you to achieve that. If you want this tactic to work, however, you need to make sure that you are constantly checking your messages and making sure that you are on top of everything and responding to the messages as soon as possible, because that will help your customers trust you and it will also make your business look extremely professional.
If you are determined to have your Facebook store work, then bots are an important part of the process that will help you sell more with Facebook Messenger as well as the Facebook store itself. Creating a Messenger bot is a great way for you to provide a very interactive experience for your customers and the best part is that you will be giving them that experience on their mobile devices, which most people in the world carry around with them at all times. Regardless of the kind of business that you have and the kind of products that you are selling, research has shown that personalized interaction will help you make more sales, so this is definitely a tactic that you want to use for your business in the UK.
If you set up the bot in the correct way, you will end up with a clever tool that can help your customers choose the right color, size and more that has to do with the product, and the best part is that the bot makes things really easy and fun, as well as super quick, which is always a great bonus. People already know that bots are pretty much a separate way for a business to do customer service, so you don’t have to worry that they will be confused with a really person, and even if they don’t know it becomes pretty clear very soon. You can build a bot for free, and the process is very intuitive and has guidelines at every step, so you don’t have to worry about whether you will be able to figure it out on your own, especially if you don’t have experience.
Set your response time
Not a lot of people know that Messenger offers a Response time setting tool that really needs some attention from you, and another thing that most people don’t know is that they can change the response time whenever they want. All you have to do is go to the Response Assistant and change it there manually. Something that we recommend here is that you are as honest as possible in this process. The response time is very important because it gives your customers and idea as to how long they will have to wait in order to get a response from your brand. Honesty is key because you never want to give your customers the impression that you are lying to them. We always recommend that startups and growing businesses make sure to reply to messages within the first hour that they arrive because this will help you grow your business faster. However, once your business reaches a certain stage this is no longer an option and it makes sense for you to change the response time, but just make sure to be transparent about it. It is also important that you make sure that you stick to that time because you don’t want your customers to feel cheated in any way.
Retail with Messenger can be just the thing that you are looking for in order to take your business in the UK to another level, and we think that now is the right time for you to check it out. If you use the tactics that we mentioned above we are sure that you are going to get to enjoy all of the amazing benefits of this strategy. We really hope that you enjoyed reading this article and that we have encouraged you to check it out for yourself.